Support Plans

Firewall Immediate Support

We know your business relies on your technology working 100% of the time. Unfortunately hardware failures, viruses, lightning strikes, user error and various system issues doesn’t make this a reality But Firewall Computer Services can help- quickly. Since we are centrally based in Winter Park we are able to promptly arrive onsite to resolve any immediate issues you or your users are experiencing. Along with the use of our Remote Assistance tools your systems will be up and running soon after our help allowing you to concentrate your efforts on your business.

  • Speed Up Computers
  • Virus/Spyware Removal
  • Recover Lost Data
  • Application Errors
  • Network Connectivity Problems
  • Optimize System
  • Printer Troubleshooting
  • Laptop Repair
  • Mobile Device Support
  • (Apple iOS, Android, BlackBerry)


Firewall Monthly Support

Your network infrastructure, servers and workstations are the foundation of your business IT systems. When they fail your business comes to a halt. With our monthly service plans you’ll have direct access to support when you need it. Proactive assistance allows you to focus on your business, let us focus on your technology. Our support services provide assurance knowing that your IT systems are fully optimized and your users are supported whenever they need help, even afterhours.

The monthly support plans utilize “Managed Services” technology. Using enterprise class software we’re able to provide top level proactive maintenance and monitoring to ensure your network has minimal downtime.

Managed Services Features

  • Proactive System Maintenance
  • Software Updates
  • Virus/Spyware Protection
  • Disaster Recovery Plan
  • Onsite/Offsite Backup
  • System Vulnerability Monitoring
  • Unauthorized Software Detection
  • System Log Monitoring
  • Service Monitoring and Notification
  • Bandwidth Usage Tracking
  • 24×7 Monitoring
  • Online Help Desk
  • Monthly Status Reports
  • Network Documentation
  • Spam Filtering
  • Hard Drive Analysis
  • Application Usage
  • Software Patch Management
  • Remote Management
  • System Optimization

Our focus is to keep your systems operation so you can focus your efforts on the demands of growing your business. We can help you realize the productivity gains and ROI through our flat fee plans designed to reduce your costs and mitigate your business risks.